Velfac 200 vs 21 degrees 78 aluclad

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Hi There are pros and cons in choosing between the velfac 200 range and the 21 degrees aluclad 78 range not the least of which is cost. Aiming to get something like 0.8 U value although not all the windows will achieve this.

Do people have any information on the reliability of the ranges. I was quite shocked to find that around 25% of customers on trust pilot gave velfac a one star rating.

There is also some talk about the longevity of the 21 degrees business model since the take over of green building store by the new management.

These factors are making the decision harder!
Any thoughts?
Thank you
Jo

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I was also shocked that Velfac has 23% one star ratings and only 67% four and five star (61% five star). You will always find an unhappy customer and often the unhappy ones are the ones most likely to leave a review. I’ve now read a fair number of the negative reviews and they mainly fall into 2 categories, poor installation or handling of the units before installation, which is the installer’s responsibility, and perceived failures to fulfil warranty obligations. Those I can’t comment on.

Regarding 21°, if their warranty is backed by product insurance, which I believe is now mandatory, you will still be covered for the warranty period even if the company closes, however finding a matching replacement or compatible parts could be an issue.

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I was interested in

I was interested in this question of warranty insurance. Perplexity says “There is no legal requirement for businesses to provide or purchase insurance to cover product warranties or guarantees12.”

But, of course, it is always possible to check, by asking 21degrees, or any other supplier, whether their product warranties are covered by insurance, as I did recently when looking into smoke/ heat alarms.

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Thank you Tim and Paul; I will definitely add that question of insurance to the list.
quotes for the Aluclad 78 from 21 degrees and Velfac 200 have come back very close after delivery and other factors taken into account although the 21 degrees windows on their own were cheaper.
Jo