Thank you for your frank report Carla, even if it makes depressing reading for us all.
Thank you also for making these politicians aware of the debacle.
I think that I should now go for EWI as there is no way I’ll get an ASHP unless I can uprate most of the insulation prior to the technical assessment.
It makes one wonder what the point of the first assessor’s visit was if, at that stage, no one is being made aware of the requirements for success - of course, logically an ASHP should not be installed in a badly insulated building, but then why is it even being touted!
If it’s okay I might annonimously relay some of your experience back to Eon via my email correspondence with the hope that I can avoid a similar ‘trap’. From the beginning I have felt that installing EWI to the rear of the property would be enough, as the mid-terrace house is south facing and EWI would look awful on the relatively small area of brick frontage here anyway (the terrace is ‘tunnel backed’, so larger amounts of surface area would gain from being insulated). But the first assessor said that it was done on a whole-house basis or not at all!
Now I wish I’d stayed pushing for the initial scheme, where I could at least attempt to find the contractors and agree costs myself! It’s all a bad joke.